Shipping policy

Delivery Time

  • Most orders arrive within 3–5 days. The exact ETA is confirmed at checkout and is calculated in real time based on your address and shipping method.

  • Public holidays, customs inspections, remote locations, or severe weather may cause additional delays.

Processing & Dispatch

  • Orders are typically processed and dispatched within 1–2 business days after payment (pre-orders/backorders will be labeled accordingly).

  • A tracking number will be sent via email/SMS once shipped; tracking may take 24–48 hours to update.

Shipping Fees

  • Shipping fees (if any) are calculated at checkout. Any free-shipping thresholds or promotions will be shown on the site.

Partial Shipments

  • Multi-item orders may ship in separate parcels with multiple tracking numbers. Arrival times can vary.

Address Changes & Delivery Issues

  • Address changes may be possible before dispatch; once shipped, changes/intercepts are not guaranteed.

  • If delivery fails/returns due to incomplete or incorrect address, reshipment or address correction may incur additional postage.

  • If tracking shows Delivered but you didn’t receive it, please check your porch/front desk/reception/neighbors and contact the carrier; if still unresolved, contact us within 48 hours.

Damage/Loss

  • For damage or suspected loss, please contact us within 48 hours of delivery (or expected delivery) and provide photos of the outer box, labels, and items so we can arrange a replacement/reship/refund per policy.

Duties & Taxes (if applicable)

  • Some destinations may charge import duties or taxes, which are typically the recipient’s responsibility. (U.S. domestic orders generally have no duties.)

Contact

  • For assistance, please email support@trycafory.com. We’ll get back to you as soon as possible.